Terms and Conditions

Welcome to Prime Capital Logistics. By accessing or using our client portal, you agree to be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.

1. Use of the Client Portal

• You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

• You are responsible for maintaining the confidentiality of your login credentials.

• Unauthorized use of your account must be reported immediately to our support team.

2. Services Provided

Prime Capital Logistics offers:

• Door-to-door shipping services

• Open and enclosed vehicle transport

• Motorcycle shipping from Canada and the United States to worldwide destinations

• Heavy equipment shipping

These services are subject to individual terms based on your shipping agreement and may require separate documentation.

3. User Conduct

You agree not to:

• Use the platform for any unlawful purpose

• Attempt to gain unauthorized access to our systems

• Impersonate another person or misrepresent your affiliation with an entity

4. Payments and Fees

All applicable fees will be clearly outlined in your individual shipping contracts. Payment terms, methods, and potential penalties for late payments will be governed by those contracts.

5. Cancellations and Refunds

Cancellation policies vary depending on service type. Refunds will be processed in accordance with your service agreement and may be subject to processing fees.

6. Intellectual Property

All content, branding, software, and materials available on the portal are the property of Prime Capital Logistics and are protected by copyright and trademark laws.

7. Limitation of Liability

We strive to ensure accurate and timely service delivery but do not guarantee that all portal functions will be error-free. Prime Capital Logistics is not liable for damages resulting from your use of, or inability to use, the portal.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page and take effect upon posting.